SenSqd Privacy Policy

Depending on how you interact with SenSqd, we may collect information including:

• your name;
• email address;
• organisation or employer;
• job title or role;
• whether you are contacting us as an organisation, parent or carer;
• the event, service or programme you are interested in;
• information you provide in enquiry or free-text fields;
• information relating to a discovery-call booking, including your chosen date and time;
• correspondence between you and SenSqd; and
• limited technical information generated when you use our website, such as device, browser or website usage information where applicable.

Our general enquiry and waitlist forms are not intended for the collection of detailed medical, diagnostic or other sensitive information. Please avoid including unnecessary health or medical information in free-text fields.

We primarily collect personal information directly from you when you:

• complete a contact or enquiry form;
• join an organisation waitlist;
• join the parent and carer waitlist;
• register your interest in an event;
• book a discovery call;
• email or otherwise contact SenSqd; or
• communicate with us about our services or programmes.

We may also receive limited information through service providers that support our website, bookings, communications and business operations.

We may use your personal information to:

• respond to enquiries;
• manage organisation, parent and carer waitlists;
• arrange and manage discovery calls;
• respond to event enquiries or registrations;
• provide information about SenSqd services and programmes you have asked about;
• manage our relationship and communications with you;
• send relevant confirmation or administrative emails;
• understand demand for SenSqd services and improve our programmes;
• maintain accurate operational records;
• keep our website and systems secure; and
• comply with legal or regulatory obligations.

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected without first considering whether further notice or consent is required.

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on:

Consent

Where you have actively agreed to a particular use of your personal information. Where we rely on consent, you may withdraw it at any time by contacting us at hello@sensqd.com.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. These interests may include responding to people who have contacted SenSqd, managing interest in our services and programmes, administering our website and business operations, understanding demand for our services and maintaining appropriate business records.

Contract or steps before entering into a contract

Where processing is necessary to take steps you have requested before entering into an agreement, or to provide a service under an agreement with you or your organisation.

Legal obligation

Where we are required to process or retain information to comply with applicable law or regulatory requirements.

SenSqd's general website forms are not designed to collect special category personal data such as detailed information about health, medical diagnoses or disability.

Because SenSqd supports parents and carers of children with SEND, you may choose to refer generally to your circumstances when contacting us. Please only provide information that is necessary for your enquiry.

If SenSqd needs to collect more sensitive information as part of a specific service in the future, we will explain why it is required and the legal basis for using it at the appropriate time.

We do not sell your personal information. We may share personal information with trusted service providers where necessary to operate SenSqd, including providers that support:

• website hosting and technical infrastructure;
• secure data storage;
• enquiry and form processing;
• email delivery;
• appointment and discovery-call booking;
• Microsoft email, calendar and online meeting services; and
• professional, technical or administrative support.

Our discovery-call booking journey may use Cal.com, and online meetings may use Microsoft Teams.

We require service providers handling personal information on our behalf to use it appropriately and protect it. We may also disclose information where required by law, regulation, court order or another lawful authority.

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place in accordance with applicable UK data protection requirements. These may include recognised adequacy arrangements or appropriate contractual safeguards.

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

When deciding how long information should be retained, we consider:

• the reason we collected it;
• whether an enquiry or relationship remains active;
• whether you remain on a relevant waitlist;
• operational and record-keeping requirements;
• legal or regulatory obligations; and
• whether the information is still necessary.

Information that is no longer required will be deleted, anonymised or securely disposed of in accordance with our information-management processes.

We will only send marketing or promotional communications where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or by contacting hello@sensqd.com.

Administrative messages relating to an enquiry, booking, waitlist or service you have requested are not treated as marketing communications.

Our website may use essential technologies required for the website to operate and may use other cookies or similar technologies where configured.

Where non-essential cookies or analytics technologies require consent, we will provide appropriate information and controls. Further information about cookies may be provided separately where applicable.

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

No online system can be guaranteed to be completely secure, but we take appropriate steps to manage and reduce information-security risks.

Depending on the circumstances and the lawful basis we rely upon, you may have rights including the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how your information is used;
• object to certain processing;
• receive certain information in a portable format where applicable; and
• withdraw consent where we rely on consent.

Some rights are subject to legal conditions and exemptions. To exercise a data protection right, contact hello@sensqd.com. We may need to confirm your identity before responding to a request.

If you have a concern about how SenSqd uses your personal information, please contact us first so that we can try to resolve it.

Email: hello@sensqd.com

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

We may update this Privacy Policy when our services, systems or legal obligations change.

The latest version will be published on the SenSqd website and the date at the top of this page will show when it was last updated.

If we make a material change to how we use personal information, we will provide additional notice where appropriate.

Questions about this Privacy Policy or the way SenSqd handles personal information can be sent to:

SenSqd Limited

Company Number: 17340353

Email: hello@sensqd.com